Dental Insurance 101: Delta Dental of KS/MO Workshop

Date/Time & Location

Date: Thursday, October 04, 2018
Time: 6:00 pm - 8:30 pm
Goetze Dental
Goetze Dental Training Room
3939 NE 33rd Terrace #J
KC, MO 64117

RSVP By: 09/28/2018

Topic & Presenter

Dental Insurance 101: Delta Dental of KS/MO Workshop
Delta Dental of KS: Wanda Droge (Director of Professional Relations), Jenny Mendala-Torres (Senior Provider Relations Representative) and Delta Dental of MO: Chris Frink & Lori McLaughlin (Professional Relations Representative)

Workshop Fees

Member & Non-Member Price: $60.00

Dental Insurance 101: Delta Dental of KS/MO Workshop

***THIS WORKSHOP IS OPEN TO MANAGERS AND STAFF (Including Dentists and Specialists)*** 

This workshop has been approved for 2 Continuing Education Credits since Delta Dental of Kansas is designated as an Approved PACE Program Provider by the Academy of General Dentistry.

Wanda Droge:

Wanda Droge worked for 12 years as the Financial Coordinator/Office Manager for a busy Topeka dental practice. She joined Delta Dental in the Professional Relations department in October of 2005. As the Director of Professional Relations, she is responsible for managing dentist recruitment and network maintenance in Kansas as well as making the jobs of dental insurance professionals easier. This includes providing timely communication through the quarterly BrushUp newsletter, periodic email blasts or letters, improving electronic services offered by Delta Dental of Kansas, and overseeing seminars and other training for members of the dental community.

Jenny Mendala-Torres:

Jennifer Mendala-Torres has 18 years of experience working in the dental field. She worked for 8 years as a Treatment and Financial Coordinator and Practice Manager before she joined Delta Dental of Kansas as a Senior Provider Relations Representative in 2007. As a Senior Provider Relations Representative she is responsible for recruitment and retention of providers and for developing and maintaining relationships with DDKS dental providers and staff. She provides support to DDKS dentist and office managers to improve their understanding of Delta Dental networks, products, polices, and online services. She educates and trains offices by conducting personal office visits, providing scheduled training sessions, conducting seminars/workshops and responding to request for assistance from providers. She loves working with talented dental professionals and uses her knowledge and experience to educate and service the dentists in her area.

Chris Frink:

Chris has worked for Delta Dental of Missouri as a Professional Relations Representative since 2013.  Her primary role is to maintain a relationship with, and be an additional support system for all of her assigned offices.  Her goals are to educate office staff on useful programs that Delta Dental of Missouri offers as well as provide knowledge on several complimentary services that are available. 

Lori McLaughlin:

Lori just started with Delta Dental of Missouri as a Professional Relations Representative.  She brings much experience in the dental field to this position as the majority of her career has involved managing dental practices. 


Many offices rely on their Delta Dental of Kansas and Missouri Professional Relations representative to help answer questions for which they just cannot get answers from anywhere else. We plan to cover many of the common questions that we are asked. There will be time to ask questions at the end of the presentation. You may also submit questions prior to the meeting for possible inclusion in the presentation.

Learning Points:

  1. Delta Dental Benefits Facts and Plan Designs
    • Network participation
    • EPO groups
    • Individual and Family Plans
    • How patients use the “Locate a Dentist” feature
    • Dental insurance and dental health
    • PreVisor – oral health risk assessment technology
  2. Updated Coding and Processing Policies
    • Insurance Terminology (coordination of benefits is covered in this section)
    • General processing policies with an emphasis on Diagnostic, Preventive, and Periodontal
  3. Records and Documentation
    • Reasons to submit a Pre-Determination
    • LEAT clause
    • Guidelines for submitting claims
    • Appeals and Requests for Reconsideration
    • Recordkeeping and Documentation
  4. Electronic/Web Based Services
    • Online patient benefit lookup
    • Web claims services
    • Electronic payments and remittances
    • Online Dentist Handbook
    • How to obtain information on PPO and Premier allowances

Note: Goetze Dental will be providing food, water and soda.

Pay & Register


  • Pay & Register Online (the Pay with Card button below) after you pay, it will take you to the registration form.
  • Register & Pay by Mail (payment by check)

Note: There will be a 3% credit card convenience fee added to your total invoice amount when using the payment button below. To avoid this fee, please use the Register & Pay by Mail option above.

Member & Non-Member: